Training Academy
Training Academy
Improving staff training
Training Courses
Care Navigator
CPD Accredited
This course is designed for General Practice Staff, to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them.
This course provides some examples of what could occur in a stressful situation, how to demonstrate that you are listening and have understood the situation and can help to provide a good outcome to the discussions/situations whilst being aware of your surroundings.
PRESCRIPTION TRAINING FOR BEGINNERS (SYSTMONE)
CPD Accredited
This course is designed for General Practice Staff, working on the SystmOne platform who will be providing prescriptions as part of their role. The aim of this basic training is for the learner be able to provide prescriptions to patients upon their request. Staff will also understand the screens that are involved with the process whilst adhering to any workplace protocols, understanding what to do with any concerns or queries as well as maintaining confidentiality throughout.
CONFLICT RESOLUTION
CPD Accredited
This course is designed for all General Practice staff. The aim of this online course is to provide a deeper understanding of how stress can impact upon people, their attitudes and how to help resolve the conflict that could prevail.
REFERRALS BASIC TRAINING FOR BEGINNERS FOR SYSTMONE
CPD Accredited
The aim of this online training is for the learner to be able to complete referrals as requested by the clinicians. You will learn to understand the screens that are involved with the process whilst adhering to your work place protocols, and gain an understanding of what to do with any concerns or queries as well as maintaining confidentiality throughout.
CHAPERONE TRAINING
CPD Accredited
This course is designed for Practice Staff who may be called upon to chaperone patients as part of their role. The aim of this training is for the learner be able to identify when a chaperone may be required, understand the requirements of a chaperone, and have an understanding of what to do with any concerns as well as maintaining confidentiality throughout an examination by a healthcare professional.
Beginners Guide to Blood Pressure Monitoring Course
CPD Accredited
This course is designed for any Practice Staff who will be taking Blood Pressure readings for their role. The aim of this training is for the learner to be able to take Blood Pressure readings within the workplace, both manually and by electronic equipment, always adhering to your workplace protocols.
Reception Staff Basic SystmOne Training for Beginners Course
CPD Accredited
This course is designed for any Practice Staff who will be working on Reception as part of their role. The aim of this training is for the learner to be able to carry out the basic Reception duties as required by your workplace.
Strategy Development
GPHA Approved
This course has been designed for managers working in general practice or local healthcare who will be supporting meeting governance.
The purpose of this training is for the learner with a clear understanding of how to design, use, and implement a local strategy.
Terms of Reference ToRs
GPHA Approved
This course has been designed for managers working in general practice or local healthcare who will be supporting governance and overall administration to board meetings.
The purpose of this training is for the learner with a clear understanding of how to create, use, and implement Term’s of Reference Documents effectively.
How to complete a Training Investment Contract for Staff
GPHA Approved
This course is designed for operations managers who manage and oversee staff wishing to participate in funded training courses for their department. The aim of this training is for the learner to be able to provide the tools and techniques required to complete a training investment contract. Please remember that throughout this course there may be actions/instructions that you will need to ensure that you operate within your protocols within your organisation.
Conflicts of Interest
GPHA Approved
This course provides an overview of Conflicts of Interest and how they can have a significant consequences, particularly those in sectors such as healthcare, finance and government. The purpose of this training is to educate employees on what constitutes a conflict of interest, how to identify and manage conflicts, and the importance of maintaining ethical conduct in the workplace.
Primary Care Network Clinical Director Election Process
GPHA Approved
This training aims to educate you on the clinical director election process, ensuring transparency, fairness and effective leadership selection within your Primary Care Network (PCN).
Recruitment and Selection - HR Basics
CPD Accredited
In your role, you may be responsible for upholding key HR principals to maintain fairness, equality and comply with employment law. While HR might not be your main role, understanding what employers are required to do is essential to your role in managing people. This course will cover the core aspects of recruitment, selection, and induction, to give a broad and relevant overview.
Basic Patient Communication Skills For Beginners (SystmOne)
CPD Accredited
This course is designed for any Practice Staff who will be patient facing as part of their role. The aim of this training is for the learner to be able to consider and demonstrate the best communication skill possible, to meet the needs of the patient and also to aid understanding and acknowledgement of how to keep a situation calm and be able to liaise on the varying levels required.
